Headway Arc LLC — Returns and Refunds Policy

Due to the intimate nature of our suppository products and the importance of maintaining product safety and hygiene, we maintain specific guidelines for returns, exchanges, and refunds.

Opened products: For hygiene and safety reasons, products with a broken outer seal, opened jar, damaged individual packaging, or opened individual suppository seals are generally not eligible for return simply because the customer changed their mind. This restriction does not limit any rights or remedies available under applicable law.

Unopened products: Returns of unopened products with all original seals intact may be considered if requested within 7 days of delivery. Any applicable return authorization requirements and shipping arrangements will be provided by customer service. This voluntary return option is subject to applicable law.

Damaged, defective, or incorrect orders: If your order arrives damaged, contains the wrong item, or appears defective or tampered with, please contact us within 7 days of delivery. Include your order number and a description of the problem. Photographs may be requested where appropriate.

Product safety concerns: If you suspect contamination, a broken seal, or another safety issue, do not use the product. Contact us for guidance. We may request product identification, lot information, or photographs before determining the appropriate resolution.

Refunds and replacements: After reviewing a request, we may offer a refund, replacement, or another appropriate resolution. Approved refunds will generally be issued to the original payment method, subject to payment processor timelines and applicable law.

Return shipping: If a return is authorized because of a verified shipping error, damage, or defect, Headway Arc LLC will provide instructions regarding return shipping costs. For voluntary returns, the customer may be responsible for authorized return shipping costs where permitted by law.

Legal rights: Nothing in this policy limits consumer rights, statutory warranties, remedies for defective goods, or other protections that cannot legally be excluded.

To request assistance with a return or refund, contact Headway Arc LLC at 307-222-9723 or through the customer service contact information listed at www.metalbindingsupport.com.